Last Updated: March 2025

At Baye-Multiconcept Ltd, we take pride in delivering high-quality digital products and ensuring a seamless customer experience. We understand that issues may sometimes arise with digital downloads, and we strive to provide fair solutions. This policy outlines the circumstances under which virtual and digital file products may be granted refunds, replacements, or store credits.

1. Eligibility for Returns & Refunds

Since digital products are intangible and cannot be physically returned, our refund policy is structured to ensure fairness while preventing misuse. You may be eligible for a refund under the following circumstances:

1.1 Defective, Corrupted, or Inaccessible Files If the digital file you receive is:

Corrupt or Unusable (e.g., the file does not open, has missing components, or displays errors), Incomplete (e.g., missing key elements advertised in the product description), or inaccessible due to technical issues. You must report the problem within 7 days of purchase. We will attempt to provide a corrected file, and if a working file cannot be provided, a full refund will be issued.

1.2 Duplicate Purchases

If you accidentally purchase the same digital product more than once, you are eligible for a refund of the duplicate charge. However, refunds for choosing the wrong one will not be issued if multiple product variations are available (e.g., different licensing options).

1.3 Incorrect Product Delivered

If you receive the wrong digital product due to a system error or misdelivery, please get in touch with us within 7 days of purchase. We will provide the correct product or offer a refund if the item is unavailable.

1.4 Unauthorized Charges or Fraudulent Transactions

If you notice an unauthorized charge related to our digital products on your account, please report it immediately. After verifying the claim, we will issue a refund for the unauthorized purchase.

2. Non-Refundable Situations

In certain situations, refunds will not be granted due to the nature of digital products. These include:

 2.1 Change of Mind

We do not provide refunds if you change your mind after purchasing. Please review the product description, compatibility, and features before purchasing.

 2.2 Software or Compatibility Issues

Before purchasing, the customer must ensure the digital product is compatible with their system, software, or device.

We do not offer refunds if the product does not work due to incompatibility with third-party software or outdated system requirements.

 2.3 User Error or Accidental Download Deletion

If you accidentally delete the downloaded file, we will provide a new download link, but we will not issue a refund.

 2.4 Unauthorized Sharing or Policy Violations

If we detect that a digital product has been shared, distributed, resold, or misused, the refund request will be denied, and further actions may be taken.

 2.5 Subscription-Based or Licensed Digital Products

Digital products that are part of a subscription, membership, or licensed content may not be eligible for refunds.

3. Refund Process

If you are eligible for a refund, follow these steps to initiate the process:

Step 1: Contact Customer Support

Send an email to [Your Support Email] with:

 Your Order Number

 The Product Name

 A Description of the Issue

 Screenshots or Proof of the problem (if applicable)

Step 2: Review & Approval

Our team will review your request within 2-5 business days.

If approved, you will receive a confirmation email and refund details.

If denied, we will explain the decision.

Step 3: Refund Issuance

Once approved, refunds will be processed via the original payment method within five business days.

Refunds typically reflect within 5-10 business days, depending on your payment provider.

4. Alternative Solutions

Instead of a refund, we may offer:

 File Replacement – If a product is defective, we will send a fixed or updated version.

 Store Credit – If a refund is not possible, we may offer store credit for future purchases.

Technical Assistance – If you experience issues, our support team will help you resolve them.

5. Contact Us

For any refund inquiries or support issues, please get in touch with us:

Email: admin@baye-multiconcept.live