At Multifacet Nig Global Concept Ltd, we strive to provide exceptional service and ensure customer satisfaction. We understand that plans may change, and we aim to accommodate our clients as best as possible. Please review our detailed cancellation policy below.
1. General Cancellation Terms:
Notice Period: To avoid cancellation fees, cancellations must be made at least 7 days before the scheduled service or event.
Method of Cancellation: All cancellations must be submitted in writing to support@multifacetnig.online or through our official platform. Verbal cancellations will not be accepted.
Confirmation of Cancellation: You will receive a written confirmation of your cancellation. If you do not receive confirmation within 24 hours, please get in touch with us immediately to ensure your request has been processed.
2. Refund Policy:
Full Refunds: Cancellations made 7 days or more before the scheduled service will be eligible for a full refund.
Partial Refunds: Cancellations made within 7 days of the scheduled service will incur a 100% cancellation fee, with the remainder refunded.
Non-Refundable: Cancellations made less than 7 days before the scheduled service or failure to attend (no-shows) will not be eligible for a refund.
3. Special Circumstances:
Force Majeure: In the event of unforeseen circumstances beyond our control (e.g., natural disasters, extreme weather, pandemics, etc.), we reserve the right to modify, reschedule, or cancel services without liability. In such cases, we will offer rescheduling or a full refund.
Medical Emergencies: Cancellations due to medical emergencies may be eligible for a refund or rescheduling, provided appropriate documentation is provided.
4. Rescheduling Policy:
Advance Notice: Requests to reschedule must be made at least 7 days in advance. Rescheduling within 7 days of the service may incur a fee.
Availability: Rescheduling is subject to availability. We will do our best to accommodate your new preferred date and time.
5. Group Bookings and Events:
Large Groups: For group bookings of people or more, a more extended notice period of 7 days is required for cancellations or changes.
Event Deposits: Deposits for events are non-refundable unless Multifacet Nig Global Concept Ltd cancels the event.
6. Subscription and Recurring Services:
Ongoing Services: To avoid charges for the upcoming billing cycle, subscription or recurring services must be canceled seven days before the next billing cycle.
Early Termination: As your service agreement outlines, an early termination fee may apply if you cancel before the minimum contract period.
7. Policy Updates:
Multifacet Nig Global Concept Ltd reserves the right to update or modify this cancellation policy at any time. Any changes will be emailed to clients or posted on our website. Continued use of our services after such changes constitutes acceptance of the revised policy.
8. Contact Information:
For any questions or concerns regarding our cancellation policy, please get in touch with us at:
support@multifacetnig.online